FAQs
How can I contact customer service?
You can contact customer service via email at info@calascents.com or in the contact section at the bottom of the website.
Shipping time and what services do you use?
Cala scents ships within 2-3 business days from when the order is placed. During limited promotions it may take a bit longer, but our goal is to ship as soon as possible. You will receive your package via ups.
Return policy
You have 5 days after the product has been delivered to request a return. To be eligible for a return, the product cannot be used and must be in the same condition as it was received. We are sorry if your order did not work out for you, our wish is that our customers are happy with all purchases of our products.
Promotions
All products purchased under promotion cannot be returned unless the product has suffered damage during delivery. Promotions will make return policies subject to change. For more information you can contact customer service.
Can I cancel an order?
You have 3 hours to contact customer service and cancel the order.
Damaged merchandise
We are very sorry if your product arrived damaged. In some cases this could happen when the product is in transit. Ive you’ve received damaged product please contact customer service or send an email to info@calascents.com, please keep the product and box until we contact you.
Hot zone shipping (June, July and August)
Due to extreme temperatures in these months your order may arrive later than expected. During these months temperatures in some states can reach 100 degrees it more and for that reason in the months of June, July and August shipments will only be made on Mondays to avoid that your order arrives melted. Once again we are sorry and we continue working to always bring you the best possible product.
How do I get added to your mailing list?
At the bottom of our website is the box to place your email and receive offers that we make monthly as well as raffles .
Are cala scents candel safe?
Our candles are safe when used as indicated on the label. There are factors that are beyond the construction of the candle that can affect its performance such as drawings of air in the room or proper cutting of the wick before scending.
Do you offer free shipping?
During some promotions we offer free shipping, register in our newsletter to receive our offers.